1. Apps bought on the Mac App Store
Apple is the seller for these purchases, so Apple handles the refund, not us. Request it through reportaproblem.apple.com and Apple's refund policy applies. We cannot refund an App Store purchase ourselves, but email us anyway if the app is at fault, so we can fix the underlying problem.
2. Apps bought directly from this store
You can request a refund within 14 days of purchase. If the app does not work as described and support cannot fix it, the refund is automatic. If you simply changed your mind, write to us anyway: reasonable requests inside the 14-day window are honored.
Refunds are processed by our merchant of record, back to the original payment method. It usually takes 5 to 10 business days to appear on your statement, depending on your bank.
3. How to request a refund
For a direct purchase, email nhannht.official@icloud.com with the order number from your receipt and a short note about the problem. You will get an answer within 2 business days. For a Mac App Store purchase, use Apple's form linked in section 1.